DUTY OF CARE

When it comes to the drainage business, the duty of care refers to the obligation of professionals to perform their tasks with a standard level of competence and attention to detail to avoid causing harm or damage. This is crucial in maintaining the safety, functionality, and legal compliance of drainage systems. SJRR Group are Highley Equped to Carry out The Needs Required . to work safe and to a High standards

SJRR Group Ensure that all employees receive proper training in safety procedures, equipment use, and emergency response.

Safety practices are crucial for a drainage company due to the inherent risks associated with drainage work, including excavation, working with heavy machinery, and dealing with hazardous materials.

SJRR Group will Ensure all work complies with local, state, and national regulations and standards.

We Provide and enforce the use of appropriate PPE, including hard hats, gloves, safety glasses, high-visibility vests, and steel-toed boots. & Regularly inspect and maintain PPE to ensure it remains in good condition Before USE Onsite.

SJRR Group will Keep accurate records of safety training, risk assessments, inspections, and incident reports.

SJRR Group Will Conduct regular inspections and maintenance of machinery and equipment to ensure they are in safe working condition.

Trained Professionals 

All our Engineers are properly trained and qualified to handle the complexities of drainage systems. Fully Certificated to carry Out all works Necessary. 

Safety

SJRR Group Will Carry out Full Risk Assessment Conduct thorough risk assessments to identify and mitigate potential hazards.

 Safe Practices

Use safe work practices to protect workers, clients, and the public from injury or damage.

Quality of Work

   Thorough Inspections SJRR Group Carry out comprehensive inspections and diagnostics to address any issues accurately. With a Full report of Works Required to Carry out any Repairs / Installations Required. including Unblocks to Ensure Everyone is Safe & Work area is Safe to carry out Works Needed. We will always Clean up Site Before Leaving / Completing Works as Standard Practice

We will always Follow out the Correct procedures for installation, maintenance, and repair to ensure long-term effectiveness.

Communication is KEY

 Clear Instructions We will always Provide clear instructions and information to clients regarding maintenance, potential issues, and preventive measures. NO WORKS will be Carried out Without Property Owners Consent Quoted works Will ALWAYS be confirmed in Email or Writing

Documentation All records of Visits / call outs / quotes will be Kept in A safe and secured Location . Accessed Only permitted to COMPANY DIRECTOR detailed records of all work performed, including inspections, repairs, and client communications.

Public Liability and Insurance

We have Professional Indemnity Insurance Maintain appropriate insurance coverage to protect against claims of negligence or errors. which can Be Requested Directly

Complaints Procedure

please Send an acknowledgment of the complaint as soon as it’s received, ideally within 24 hours.

Confirmation will Be sent that the complaint has been logged and provide a reference number if applicable.

SJRR Group will Assess the facts and determine whether the complaint is valid and what actions are necessary Provide an initial response to the client, detailing the findings of the investigation and any immediate actions taken.

SJRR Groups Policy Resolution Proposal & Waste Management

SJRR Group will always Check with the client to ensure that the resolution meets their expectations and that they are satisfied with the outcome

 SJRR group Will Document all complaints, actions taken, and outcomes. Maintain records for future reference and analysis.

SJRR Group will Periodically review complaint records to identify trends and areas for improvement. Use this information to enhance services and prevent future issues .

Our Aim will Be to Provide a clear process for escalating complaints that cannot be resolved at the initial stage. This may involve higher management or an independent mediator.

SJRR Group Will always Inform clients of their right to escalate the issue to external bodies or regulatory agencies if they are not satisfied with the internal resolution.

SJRR Group Will Ensure that all employees are aware of the complaints procedure and their role in it

SJRR Group will Always Use feedback from the complaints process to make ongoing improvements to your services and procedures.

 SJRR Group will Update the complaints procedure regularly based on feedback, changes in regulations, and evolving company practices. 

SJRR Group will Ensure that any waste or byproducts are disposed of properly and in compliance with environmental regulations.

SJRR Group will Set and manage client expectations regarding the scope of work, timelines, and potential outcomes.

SJRR Group will always be transparent about costs, potential complications, and the likely results of the work.

By adhering to these principles, professional SJRR Group can fulfill their duty of care, ensuring that Our services are performed responsibly and to a high standard.